Privacy Notice

DATA PROTECTION

Lavender Support Services ltd (“Lavender") will not collect any personally identifiable information about you (i.e. your name, address, telephone number or email address) unless you provide it to us voluntarily.

Given that the internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

In some cases, we may collect information about you that is not personally identifiable. This type of information includes the type of internet browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site or advertisement. Lavender is the Data Controller for the purpose of the Data Protection Act.

 

Data Protection Act (1998) and the General Data Protection Regulation (GDPR)

This Act requires that we inform you that any confirmation by e-mail may include information about you (this is called ‘personal data’ in the Act) and that we are a ‘data controller’ for the purposes of the Act.

We will process any feedback you give us about this website. We will only use this information to improve this website.

We may disclose any data obtained to any person or organisation for the purposes for which it was collected or where the Act allows disclosure. As a data subject, you have the right to ask for a copy of the data and to ask for any inaccuracies to be corrected.

Under the EU’s General Data Protection Regulation (GDPR), effective, 1ST May 2018 onwards, personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

 

Will Lavender share my personal data with anyone else?

Lavender will not pass your personal data on to third-party service providers without consent. If you wish us to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

 

How will Lavender use the personal data it collects about me?

Lavender will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR).  We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.  Lavender is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.  How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.  Personal data may be held in addition to these periods depending on individual business needs.

 

Why does Lavender need to collect and store personal data?

Only after contacting you to seek your consent, we collect and store personal data for marketing purposes and are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

 

Under what circumstances will Lavender contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

 

Can I find out the personal data that the organisation holds about me?

Lavender at your request, can confirm what information we hold about you and how it is processed.  If Lavender does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Lavender or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country (a country outside the EU) or international organisation, information about how we ensure this is done securely.  The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 

What forms of ID will I need to provide in order to access this?

Lavender accepts the following forms of ID when information on your personal data is requested:

  • Passport;
  • Driving licence;
  • Birth certificate;
  • Utility bill (from last 3 months)
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Who to contact:

 

Use of Cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").  Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.  The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.  

Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser.  However, please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

Amendments to the privacy notice

If this security and privacy statement changes in any way, we will place an updated version on this page.  By reviewing this page, it ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.